​​​​​​​​​​​​​​​​​​​​​This service allows the beneficiary to know his rights, and the laws and regulations of each of the health service providers, insurance companies, and the employer. It enables him to submit complaints whether to the insurance companies, service providers, the employer, or the council, and to follow up on the status of the complaint submitted. The beneficiary can inquire about the insurance status and learn about the insurance network and benefits.​​​​