Request for Linkage Due to Insufficient Minimum Data

Description Steps Pre-Requisite Required Documents

Description

This service allows insured individuals or employers to easily submit an online complaint in case of incomplete health insurance data linkage with the General Directorate of Passports or incomplete insurance coverage for visitors—without the need to visit the Council of Health Insurance. Additionally, the service enables verification of workforce data for establishments.

Steps

Select the service "Request for Incomplete Minimum Data Linkage".

Search for the insurance company that issued the policy but has not completed the linkage.

Submit the complaint on your behalf or on behalf of someone else.

Enter all required details accurately.

If related to a previously closed complaint, provide the reference number.

Clearly state the complaint and attach supporting documents.

Review the entered data carefully to avoid delays or rejection.

Click "Submit Complaint".

Pre-Requisite

A valid health insurance policy.

Completion of all mandatory personal information and submission of required documents.

Submission of the complaint form via the Customer Relationship Management (CRM) system.

Required Documents

For non-linked resident insurance:

Resident Report

Insurance policy number

For non-linked visitor insurance:

Copy of passport

Copy of visa

For workforce verification:

Social Insurance Certificate

Compliance Certificate

Commercial Registration

Expected Processing Time

10 working days from submission date.

Service Outcome

Unavailable

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Last updated: 7/25/2025 5:49 PM Saudi time